With more than 20 years of experience in healthcare billing IT, Senior Sales Engineer Jeffrey Lemos has pretty much seen it all.  What current industry development concerns the Newburypost, Mass., resident the most right now?  Healthcare providers not getting paid if they aren’t 5010 and ICD-10 compliant …

A Conversation with Jeffrey

Do you work from Catch Data Systems HQ or virtually?

I have had a home office set up for the last seven years and continue to work from my home office.  Prior to that I was commuting to Boston and taking public transportation and it was taking up to two to three hours a day in round trip commute time.  I find having the home office, I can put that time to better use working.

What kind of educational/work experience did you have prior to working at Catch Data Systems?

I have a BS in Computer Science with a math minor.  Prior to joining Catch Data, I started in at IDX in 1988, which is now owned by GE, and was employed there for 10 years.  I started in support in 1988 and moved into implementations the spring of 1991.  As an implementations engineer, I installed all IDX applications and worked on some of IDX’s largest clients at that time.  I left IDX in April of 1998 and joined a consulting group and worked there for 12 years.  Overall I have 23 years of IDX/GE Centricity Business application experience.

What do you like best about working at Catch Data Systems?

The best part about working at Catch Data is the people.  I have always enjoyed working for smaller companies and from my initial interview until this present day everyone I work with makes you feel like a part of the Catch Data family; you are not just a number.  Whether I am being asked, or asking a question, everyone’s input matters.  It is great to have an environment where we all want to succeed.

What do you feel is the best service you provide to Catch Data Systems customers?  

I would have to say my experience and knowledge of the GE Centricity Business applications along with my ability to listen to a user’s issues, and be able to communicate technical solutions to a non-technical audience. 

As a technical consultant I work mostly with every day users of the system and most issues that are presented to me need some sort of programming. The responses that I present must take this into consideration.  Success is being able to present to the users a clear, concise resolution in such a manner that allows us to discuss as a group the steps that need to be taken in a more efficient manner.  

What is the biggest challenge facing the healthcare billing industry today?

I would have to say the two industry standards on the horizon that need to be implemented. 

First, the implementation of the new 5010 standard for claims and remits for the Jan. 1, 2012, deadline. Second, the implementation of ICD-10 in October 2013.  By not meeting these dates, this would drastically reduce a healthcare facility’s bottom line.

How do you help Catch Data Systems customers meet that challenge?

With the vast experience we all possess within GE Centricity Business Applications we can help clients identify and implement these mandated changes throughout their system so they can meet these deadlines.